DENSO Customers are always stressing the durability and robustness of our products, and that the error and default rate is minimal. Many of our customers are still using old and meanwhile discontinued products – and are still very satisfied with their performances. One would think that we keep our service policy to a bare minimum (as there is little demand for it due to the low rates of complaints and to the intuitive usage of our products). However, the contrary is the case. If there is anything wrong with your DENSO device, our DENSO Technical Team is there to support and help you solve any problems. Our customers have long appreciated this. The logistics manager of a small bearings company reported: „We have been using DENSO devices for many years, and never had any problems. Just once, there was an error note on the device. Already next morning, one Technician from DENSO came here and fixed the error. We were very impressed with this and as we are only a small customer, we were not used to this kind of customer service from our previous hard ware suppliers!”
Our slogan is simply: “Driven by quality.“ And that is how we work – no matter if in product development or in service. Every day, for you.
